#PanasonicEmailFAIL: Trying to Contact Panasonic About my Comatose
HD Cam and Look What Happens..., originally uploaded by thepetecom.
So, my HDC-SD9 HD camera started flashing the dreaded "PUSH THE RESET SWITCH" error that plagues so many Panasonic camcorders old and new. It happened as I tried to shoot footage of the 4th of July fireworks over the Hudson, too--gotta love that timing! Anyway, so couldn't get it to go away permanently, so today I emailed support as I've had my SD9 for all of six months.
The image attached to this post shows an annoying inconsistency on Panasonic's website.
Turns out, they trick you into thinking that email might get you a perfectly timely response to your question, by saying up front that you'll hear back in a day. Then, once you've submitted your email, they inform you that you should expect a reply in 2-3 days.
Well, crap, for that long I'll sit on the phone and wait on hold for a while.
Thanks Panny! Wasting my time with a gamey cam and now getting warranty support. Hooray!
