She's Trying to get a Refund Approved...

Well, I got a call from Jennifer almost precisely 2 hours after I called her back. She tried immediately to sell me on a G4 iBook. She didn't even apologize, just saying something like "let's see if we can't take care of a replacement for you."

She went on to explain that she "had available" a 1ghz G4 iBook with 256 mbs of RAM and she said she'd even throw in a free airport extreme card to help compensate me for all I've been through.

:doze:

I politely asked her if she had read my email and after she said that she had, I told her that I'd really just prefer to have a refund at this point. She still didn't apologize, which I think she should have since in my email I clearly stated that it was a stacked PowerBook or a refund that I wanted and that's it. Typical friggin' corporate mentality. "He want's two things that are fairly reasonable? Well, offer him a third that requires less from us and see if he goes for it. After all, we're a corporation, we're still in charge here."

I'm not going to sit and listen to what they "have available." I want what I want. I don't do what a corporation tells me.

.....

Well, as I was just typing this entry up (I hadn't even clicked "add entry" yet), Jennifer called back and has told me that I'll be getting a refund for the total amount I spent back in September - including tax!

So, in short, this is all OVER.

Of course, the check will take something like 2 weeks to get to me because it has to go through "channels" but at this point, I'm happy it's just done.

Now I have to decide whether or not to stick with an Apple for my replacement machine.

What I'm thinking right now is that I probably will just save up a few hundred more dollars and go with a PowerBook. During this crazy ordeal, everyone's been telling me how this is SUCH a massive fluke. One guy I spoke with said he's been using Apples since 1988 and has *never* had a bad machine. I have three die-hard Mac friends I talk to all the time who tell me that they are shocked by two things:

1) That my iBook was so problem-ridden.
2) That the Apple company has been so lame to me.

So, for now, I'm leaning towards trusting them and giving Apple one more chance. I figure, if I go with a PC, I know what I'll get. Warts and all. If I have hope at all that there exists a better OS than Windows, I think I should pursue it. After all, I'm going to get this kind of treatment (lousy) from any company I go with, so the whole "voting with your dollar" is a useless concept. I have to have a computer.

Of course, if I have this trouble again, you can bet I'll be raising hell...