The AGE of the SYSTEM???

Well, I FINALLY heard back from Apple just now. This new guy Patrick was nicer than I expected, but was still annoying. He said that he was trying to get Airborne, his shipping guys and himself on a conference call to figure out where my iBook is. So, a week later and they still don't know where it is.

:crazy:

Then I explain that at this point it's silly for me to continue to wait for Apple to repair my iBook. Twice it's broken down and been repaired only to break down again. He then said that a replacement is perfectly reasonable at this point and will look into if an exception can be made in Apple policy. (He says he thinks I have a good case for it! :laugh: ) Then I explain that I don't think going with another iBook is really worth it for me. I told him that while I know Apple has a great reputation for having good hardware, in my experience, it's been exactly the opposite and that if I go with another iBook and it just happens to be another lemon, I'll only have myself to blame. In short, I asked for a refund. He then hemmed and hawed for a few moments and said that he can look into that, but that a refund will probably be out of the question due to the age of the system.

Most computers take a long time to break down. It's absurd that this one has had catastrophic failures three times during it's first 6 months after I bought it brand new. So, it's too young to be having these kinds of problems, but it's too old to get a refund. :doze:

On top of that, the machine IS MISSING!!!

It was lost under THEIR SUPERVISION.

Is THAT grounds for a refund? I didn't say any of this to him, because I was afraid I'd get mad and that wouldn't do me any good. I'll be sure to mention it to him next time if the news is not positive. I did tell him that the sooner he can get back to me, the better. He said he understood.

I did mention that a refund would be better for me because then I'd be back in control of things. I also added that I hadn't decided whether to go back to PCs or not at this point. Hopefully, that will stick in his mind.

More as I know it!

:cool: